Virgin Media Community

[doc645]

Good morning
I have problems with my virgin media hub, it has shown a constant red light for two months now. I have tried all the fixes suggested online to no avail
Kind Regards
Dave

[Ashleigh_C]

Hi there @doc645 

Thank you so much for your post and I am so sorry to hear that you have faced this issue regarding your Hub light. 

As I can see you have tried the recommended fixes but the light has persisted then I do think it would be best for us to arrange for an engineer to come and take a look. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

[Ashleigh_C]

Hello

Thanks so much for your private message and confirming your address, I have now booked you a visit for Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.