Had a power outage last night and now the hub is showing a solid white line. When you turn it off and back on it remains a solid white line and never flashes to show it is reconnecting to the network.
I have tried to reset the hub but even after more than a minute of pressing in the reset button the solid white line stays and it does not reset.
Time to get a new hub I think?
Thanks have tried most things but no tech support on a Sunday now so will keep trying. Have it all plugged out at the moment and will try turning it back on in about 15 minutes.
Will update the thread if anything changes
Hey Parkowen, thank you for reaching out and a warm welcome to the community, I am sorry to see you have no power to your router after a power cut.
I am going to send you a PM so we can look into this in more details, please can you watch out for the purple envelope. Thanks
Matt - Forum Team
New around here?
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your broadband connection, our team is around on Sunday for support between 8am and 6pm. I would be happy to take a further look into your issues but I haven't been able to locate you on our system. I can look into this for you but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.