Virgin Media Community

[Karenwh1]

Virgin engineer moved Hub as issues with Wi-Fi dropping out completely since then no longer receive Ring doorbell alerts and Wi-fi to downstairs and upstairs drops and does no reconnect. Often have to turn off Wi-Fi on LG tv and re input Wi-Fi password to get it working again very annoying when trying to watch Netflix.

Virgin app says Ring and Chime have connectivity issues. Ring door bell in same location as before new location of Hub.

How do I resolve this?  

[Client62]

Wireless Access Points and / or WiFi Repeaters are needed to improve the WiFI coverage in the property.

[Beth_G]

Hi Karenwh1,

Thank you for your post. I'm sorry to hear you've been having some trouble with your WiFi coverage in the home.

When you refer to the app, we assume you mean the Connect App? If so, have we suggested to send out WiFi Pods after scanning your home for WiFi blackspots?

There can be a lot of factors which can affect WiFi signals - we'd recommend taking a look here for checks you can go through on how to improve your WiFI around the home. 📶

Let us know if this helps 😃