Hub lights

[FN]

The white line at bottom of hub that should be white is bright red? Is this ok? 

[jbrennand]

Are yiou still connected ?  See this

[FN]

Thanks for the info. Ours is a 3hub. Having read a few posts regarding this same issue I think we need to try a pin reset.? 

[John_GS]

Good morning @FN 

Thanks for posting and welcome to the community.

The red light could simply be a failing LED. 

Please can you do the below and report back;

• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 
• Switch the hub back on at the power. The Hub should now operate normally.
• Finally do the PIN reset to see if it fixes.

Let me know if that fixes the red light.

Best wishes

[FN]

• Hello Forum Team, 
• Thank you for your reply. 
  We have tried doing all the things you said and the light is still red. Anymore suggestions? My main concern is is it safe? 
  Thanks 

[Sabrina_B]

Thanks for the update @FN, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina