Virgin Media Community

[Ladyforlorn]

Hello. I noticed a while ago that the light on my hub is red. It used to be orange. I've had issues with it constantly so I am not sure if this a sign there is something wrong? When checking the status of my hub the app is saying there aren't any problems.

[Paul_DN]

Hi Ladyforlorn,

Thank you for reaching out to us in our community and welcome, sorry to hear your Router is showing a Red light and that you have been facing issues recently, where is the Router placed, is it in a cupboard or on a shelf with other devices, the Red light can be a sighn of overheating, the Router must be on it own in the open away from other devices.

Regards

Paul.