Virgin Media Community

[Prothers]

Ever since I upgraded to Fibre 500, the hub (latest model) keeps crashing.  Happens 5 times a week? Any ideas? Have we got a dud?

[jbrennand]

Is it a Hub4 or Hub3. If the Hub3 - what are the lights on it doing/showing at the time of these "crashes"?

[Prothers]

Hi. It's a Hub 3. The green WiFi 'fan' flashes for a bit, then it goes out and we have WiFi again. 

[jbrennand]

If the power light is a stable "white" then its not disconnecting from the network it is just your wifi connection to it that is dropping. To "prove" this can you connect a computer/laptop directly into the Hub on an ethernet cable and see whether that remains connected ok when the wifi devices drop out.

[Prothers]

Ok, thanks John, will try next time. Why would the WiFi connection keep going down though? It's not just one device that falls off, it's all of them together. 

[jbrennand]

See the two "pink sticky" posts about this, at the top of this forum board.