Are your internet drops happening only on wifi devices? What happens on devices connected by ethernet cable ?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hi there, I'm having the same issues listed above. The 'internet drops' are only occurring on mobile devices. When gaming on a console and a pc via either a wireless or a wired connection, I have not experienced any drop outs. During the 'drop out' an exclamation mark appears next to the WiFi symbol displayed at the top of our mobile devices and a connection will be re-established within the next few minutes. This issue has been occurring over the past couple months alongside increased ping, however there has been no effect on down/upload speeds. When running a speedtest, the results don't show ping above 30ms however, what I experience when gaming is ping that averages above 60ms and often reaches to 150ms+. I use a TPLink wifi booster when gaming that is wired to my console/pc (depending on the device I am currently using) and the issues occur whether or not I am using this wifi booster. This issue hasn't always occurred which is what lead me to believe there is something at fault, I used to obtain perfect wifi signals that allowed me to even live stream while gaming. I used the 'Network Diagnostic Tool' on the VM Quick Set-Up Wizard and there is an error sign that appears next to 'Checking WiFi Connections' however it doesn't tell me what the issue is or how to go about fixing it. Hoping I could get some help on here!