Virgin Media Community

[FrankG2017]

I have been unable to reach site "virtual-library.culturalservices.net" through any of the 8 devices connected through my Virgin hub, either ethernet or wifi. I can reach this site on my phone if I turn off wifi and don't go through the hub.

I've seen posts that suggest checking web safe, but the link to this app doesn't work for me. I get the page:

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

but the Manage Web Safe settings button takes me straight back to this page again.

[tehwolf]

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@FrankG2017 wrote:

I have been unable to reach site "virtual-library.culturalservices.net" through any of the 8 devices connected through my Virgin hub, either ethernet or wifi. I can reach this site on my phone if I turn off wifi and don't go through the hub.

I've seen posts that suggest checking web safe, but the link to this app doesn't work for me. I get the page:

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

but the Manage Web Safe settings button takes me straight back to this page again.

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Can you open a command prompt on a pc and run the following;

nslookup virtual-library.culturalservices.net

paste the output back here

and

tracert -d virtual-library.culturalservices.net

paste the output back here

[FrankG2017]

C:\>nslookup virtual-library.culturalservices.net
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: virtual-library.culturalservices.net
Address: 212.140.253.160

C:\>tracert -d virtual-library.culturalservices.net

Tracing route to virtual-library.culturalservices.net [212.140.253.160]
over a maximum of 30 hops:

1 3 ms 3 ms 5 ms 192.168.0.1
2 * * * Request timed out.
3 23 ms 14 ms 13 ms 62.252.67.245
4 * * * Request timed out.
5 * * * Request timed out.
6 23 ms 23 ms 21 ms 62.253.174.86
7 36 ms 32 ms 48 ms 109.159.253.100
8 31 ms 39 ms 30 ms 62.6.201.231
9 22 ms 22 ms 22 ms 194.72.16.26
10 24 ms 21 ms 20 ms 81.134.212.19
11 24 ms 26 ms 25 ms 86.188.224.94
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

[tehwolf · Accepted solution]

So, nothing wrong with your dns resolution - that’s returning the correct address..

Also nothing wrong with your traceroute, in spite of it looking like it doesn’t complete...  i get the same across two ISPs (one of which is virgin) with the trace “failing” at the same BT IP address but i am able to access the site without issue.

Your traceroute shows that VM are successfully passing the traffic out of their network and into BT’s network (hop 6 is a VM address, hop 7 is a BT address). 

This doesn’t appear to be a Virgin problem.. I wonder if your IP address has been blocked by the website/hosting company for some reason - you may need to contact them..

[FrankG2017]

Many thanks for the update - I'll get in touch with the site admin as you suggest, and see if I'm blocked for any reason.