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Tegell
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Hub Stats

Hi,

We have a Hub2 and are getting intermittent connection that's only resolved by rebooting the Hub.

The stats are:

Downstream DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)162750000138750000146750000154750000170750000178750000186750000194750000Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID41235678Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMSymbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)0.372.071.120.441.01-0.19-1.23-0.46RxMER (dB)33.6034.7734.6334.6334.7733.8333.7234.08Pre RS Errors31910882414120784021067249344155202635889813779478588Post RS Errors26625325382327348364348343

 

Upstream US-1US-2US-3US-4Channel Type2.02.02.02.0Channel ID1342Frequency (Hz)46200000326000005370000039400000Ranging StatusSuccessSuccessSuccessSuccessModulation64QAM64QAM64QAM64QAMSymbol Rate (Sym/sec)5120000512000051200005120000Mini-Slot Size2222Power Level (dBmV)51.0051.0050.2551.00T1 Timeouts0000T2 Timeouts0000T3 Timeouts4000T4 Timeouts0000

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID147456
Max Traffic Rate117000047 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID147455
Max Traffic Rate10500047 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort

 

Network LogFirst TimeLast TimePriorityError NumberDescription01/02/2021 19:57:00 GMT01/02/2021 19:57:00 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 19:37:08 GMT01/02/2021 19:37:08 GMTError (4)68010302DHCP WAN IP - 86.11.241.601/02/2021 19:36:18 GMT01/02/2021 19:36:18 GMTError (4)68000407TOD establishedTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully01/02/2021 19:33:04 GMT01/02/2021 19:33:04 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 19:32:51 GMT01/02/2021 19:32:51 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 18:30:44 GMT01/02/2021 18:30:44 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:31:45 GMT01/02/2021 17:31:45 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:31:36 GMT01/02/2021 17:31:36 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:31:28 GMT01/02/2021 17:31:28 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:07:59 GMT01/02/2021 17:07:59 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:56:06 GMT01/02/2021 15:56:06 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:54:27 GMT01/02/2021 15:54:27 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:53:39 GMT01/02/2021 15:53:39 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:53:35 GMT01/02/2021 15:53:35 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:36:14 GMT01/02/2021 15:36:14 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync

 

Any idea how we can solve this?

Thanks,

 

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Emily_G
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Re: Hub Stats

Thanks for the post Tegell and welcome too our community.

 

We can see some SNR errors so we've booked the next available engineer appointment using the forum information.

 

Please check the details of this and reschedule if needed on your online account or app. 

 

Thanks, Emily.

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