Hi,
We have a Hub2 and are getting intermittent connection that's only resolved by rebooting the Hub.
The stats are:
Downstream DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)162750000138750000146750000154750000170750000178750000186750000194750000Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID41235678Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMSymbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)0.372.071.120.441.01-0.19-1.23-0.46RxMER (dB)33.6034.7734.6334.6334.7733.8333.7234.08Pre RS Errors31910882414120784021067249344155202635889813779478588Post RS Errors26625325382327348364348343
Upstream US-1US-2US-3US-4Channel Type2.02.02.02.0Channel ID1342Frequency (Hz)46200000326000005370000039400000Ranging StatusSuccessSuccessSuccessSuccessModulation64QAM64QAM64QAM64QAMSymbol Rate (Sym/sec)5120000512000051200005120000Mini-Slot Size2222Power Level (dBmV)51.0051.0050.2551.00T1 Timeouts0000T2 Timeouts0000T3 Timeouts4000T4 Timeouts0000
General Configuration
| Network Access | Allowed |
| Maximum Number of CPEs | 1 |
| Baseline Privacy | Enabled |
| DOCSIS Mode | EuroDOCSIS 3.0 |
| Config File | |
Primary Downstream Service Flow
| SFID | 147456 |
| Max Traffic Rate | 117000047 bps |
| Max Traffic Burst | 42600 bytes |
| Min Traffic Rate | 0 bps |
Primary Upstream Service Flow
| SFID | 147455 |
| Max Traffic Rate | 10500047 bps |
| Max Traffic Burst | 16320 bytes |
| Min Traffic Rate | 0 bps |
| Max Concatenated Burst | 16320 bytes |
| Scheduling Type | Best Effort |
Network LogFirst TimeLast TimePriorityError NumberDescription01/02/2021 19:57:00 GMT01/02/2021 19:57:00 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 19:37:08 GMT01/02/2021 19:37:08 GMTError (4)68010302DHCP WAN IP - 86.11.241.601/02/2021 19:36:18 GMT01/02/2021 19:36:18 GMTError (4)68000407TOD establishedTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedCritical (3)82000200No Ranging Response received - T3 time-outTime Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully01/02/2021 19:33:04 GMT01/02/2021 19:33:04 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 19:32:51 GMT01/02/2021 19:32:51 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 18:30:44 GMT01/02/2021 18:30:44 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:31:45 GMT01/02/2021 17:31:45 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:31:36 GMT01/02/2021 17:31:36 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:31:28 GMT01/02/2021 17:31:28 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 17:07:59 GMT01/02/2021 17:07:59 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:56:06 GMT01/02/2021 15:56:06 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:54:27 GMT01/02/2021 15:54:27 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:53:39 GMT01/02/2021 15:53:39 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:53:35 GMT01/02/2021 15:53:35 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync01/02/2021 15:36:14 GMT01/02/2021 15:36:14 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
Any idea how we can solve this?
Thanks,
