Virgin Media Community

[StratocasterCV]

HI, hope someone can help as I can't get to speak to anyone since I joined VM last September.

We keep having major buffering issues even when there is only one devise in the house. We have reset the hub several times each and every day, and have done factory resets multiple times with no success. All speed tests on the line seem to be fine according to the bots, and the lights are always good.

Any suggestions greatly received

[jbrennand]

Is it a Hub3 or Hub4?

What happens on a computer/laptop connected to the Hub directly on a known good ethernet cable?

[StratocasterCV]

Its a Hub 3. I don't have an ethernet cable so I don't know? sorry

[jbrennand]

Without knowing that we dont know whether you are having just a wifi issue or a VM network connection. Different solutions apply?

Can you not just get a Cat5e 0r 6 cable (£2-3) and test it?

[StratocasterCV]

Cheers. To be honest when it does work its ok. Ive used the signal strength checker app when its working and its good. The issue is it keeps dropping out. There are hundreds of complaints online like this and they all appear to point to hub issues. Given the fact we can get wifi at times, but it repeatedly drops out, then will work again when the hub is reset it is pretty clear to me that its probably the hub

[gary_dexter · Accepted solution]

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@StratocasterCV wrote:

Cheers. To be honest when it does work its ok. Ive used the signal strength checker app when its working and its good. The issue is it keeps dropping out. There are hundreds of complaints online like this and they all appear to point to hub issues. Given the fact we can get wifi at times, but it repeatedly drops out, then will work again when the hub is reset it is pretty clear to me that its probably the hub

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It’s not the hub per se. More the hubs poor Wifi antenna/components.

Putting the hub into modem mode with your own router or mesh system will certainly cure the issue.