Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
89 Views
Message 1 of 5
Flag for a moderator

Hub Connection Wire

Connecting up a new hub and the bottom power connections both have plugs inside and seemingly don’t connect? New box and wires sent by virgin yesterday 

Tags (3)
0 Kudos
Reply
Highlighted
  • 11.7K
  • 913
  • 1.51K
Alessandro Volta
80 Views
Message 2 of 5
Flag for a moderator

Re: Hub Connection Wire

Can you post some photos of the 'offending' articles.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
0 Kudos
Reply
Highlighted
  • 4.36K
  • 742
  • 1.77K
Very Insightful Person
Very Insightful Person
76 Views
Message 3 of 5
Flag for a moderator

Re: Hub Connection Wire

Any chance of some pictures?  It's difficult to know what the issue is, although it is clear there is one.

Edit: Beaten to it by Black Robbo, the demon typist and tech guru.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
62 Views
Message 4 of 5
Flag for a moderator

Re: Hub Connection Wire

18500C9C-61E6-4D10-B9B2-2C5CA4EC25AA.jpeg

Hi sorry hadn’t realised the initial photo hadn’t uploaded with first message, as you can see the wire has a sticker saying to plug into hub and to confirm it’s the bottom socket I’m plugging it into which also had a prong inside. Can send another photo of that too if needed. Thank you. 

0 Kudos
Reply
Highlighted
  • 3.55K
  • 211
  • 275
Forum Team
Forum Team
5 Views
Message 5 of 5
Flag for a moderator

Re: Hub Connection Wire

Hi Sue1967,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear we don't seem to have sent you the right bits of equipment, I've been able to locate your account using your forum details and can see you've been able to arrange getting the right parts sent out 🙂

 

If you do need anything else please let us know.

 

Alex_Rm

 

 

0 Kudos
Reply