I've been trying to get an answer for a little while regarding what to do about the cabling that connects to my hub.
It's extremely short (see image below), and means my hub is on the floor in a corner of the house. I'd like to be able to situate it somewhere higher, and hopefully improve WiFi reach.
I've posted a few times on twitter, and text the recommended number a few times but not had a response to the texts I was told to send.
Hopefully someone here can help me out! WiFi has been a bit spotty further in the house over the past 6-7 months. Reset things, "optimised" the WiFi, but nothing has really helped. Not sure what else to do. Followed the steps advised, but can't move the hub.
That's a very poor installation - VM technicians should know that corner locations often result in poor wifi, and allow sufficient cable to move it two or three metres (though that does mean you may have to carefully coil and cable tie any spare length).
The £99 "non fault call out charge" seems utterly unreasonable to supply and plug in coax cable that VM's procurement department will be buying in huge volumes for about 4p a metre. I'll flag your post for the forum staff, see if they can get a longer cable sent out to you. If that doesn't happen, then you should raise it as a formal complaint about the quality of the installation with VM, although that will be slower. If it comes to that, search, read and follow the Virgin Media Consumer Complaints Code of Practice.
Do not be persuaded to rent VM's wireless boosters - they're very poor value.
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What speed broadband do you have? I ask because if it's 100mbps then you can get a far more reliable installation by leaving the hub where it is, putting it in modem mode and acquiring your own WiFi router for about £35-50 which can be anywhere you want as it'll be connected by ethernet cable.
Or you can get an engineer to move the Virgin box for you, but IMO, you'll still have WiFi issues as that box is just bad at WiFi.
(If your Internet is faster than 100mbps, you may want a more expensive router to ensure to take advantage of your full speed)
Did you not get the original standard length of cable with the hub? I asked them to shorten my cable as it was ridiculously long and cut me a new piece while dealing with a fault. I still have the original cable incase I decide to move it.
but IMO, you'll still have WiFi issues as that box is just bad at WiFi.
.....not sure why people always say the Hub 3 is 'bad at wifi'?? My Hub 3's wifi (both 2.5ghz and 5ghz signal) reaches all parts of my 3 bedroom semi detached house and goes part way on my front driveway and also half way up my 25 metre long garden!