Virgin Media Community

[temiko2]

Hi

I have upgraded my router to hub5. All the phones and laptops in the house work appart from one laptop, is the laptop to old for hub5 or do i have to change something in the settings.

Regards

Tomasz Walczak

[Client62 · Accepted solution]

Try disabling WPA3 in the Hub 5's WiFi Security menu.

[temiko2]

We have gone into the setting but WPA2 was enabled not WPA3 and we tried switching them around.

[Client62]

An older laptop will require WPA2, it will not support WPA3.

Can the older laptop see the WiFi service of the Hub 5 ?

This might be the 2.4Ghz service it needs so make sure that band is set to mixed mode b/g/n/ax for best compatibility.

[temiko2]

Hi

Band is set to "no preference".

Mode to "a/b/g". No options with letters "n" or "ax"

Ad Hoc Channel to "1"

[temiko2]

on the Hub 5 setting

2.4 Ghz Enable

5 Ghz Enable

security set to WPA2-PSK

[Client62]

Key question : Can the older laptop see the WiFi service of the Hub 5 ?

[temiko2]

No, lappton does not see the virgin media hub 5 wifi.

wifi works, lapton can see other wifis, my neighbors routers, some of them are VM but I'm not sure if this is the new hub 5.

[spikey673]

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@temiko2 wrote:

No, lappton does not see the virgin media hub 5 wifi.

wifi works, lapton can see other wifis, my neighbors routers, some of them are VM but I'm not sure if this is the new hub 5.

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Rather than buy a new laptop, you could buy a usb Wi-Fi dongle.

[Client62]

I wonder if previously it worked in WPA mode given 802.11g is the last mode supported.

Does a Hub 5 support Security WPA / WPA2 ?

Failing that the previous suggestion of a USB WiFi adaptor is very good call.

I keep a couple of TL-WN725N handy for when a laptop turns up with a problem WiFi adaptor.