Virgin Media Community

[Funguswatty]

If the hub 5 won't separate the 2Ghz from 5 Ghz when adding devices can I ask to have it changed as engineer has been out rest it still no joy

[MOD EDIT: Subject title changed for clarity]

[用心棒]

Try signing into Hub and then:

• select Advanced settings > Wireless > Security
• amend Wi-Fi network names to separate 2.4 GHz and 5 GHz networks
• select Apply changes

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[Natalie_L]

Hi Funguswatty, 

Thank you for reaching out to us here on the Community. 

I am sorry you are not happy with the Hub 5 at the moment, we will do all we can to help. 

Have you been able to access the Hub's advanced settings to change the name of the SSID's as suggested by 用心棒?

If so, has this worked for you? 

Please do let us know 🙂 

Thanks, 

[Funguswatty]

All sorted now thanks for all advice