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Hub 5 powers down, no lights until i turn off/on again

st3v3
Tuning in

Hi, today my router has powered down twice today,with no lights until i turn off then back on again.
I'll try and include as much info as i can on the stats.
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Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)515000000Locked
Ranged Upstream Channel(Hz)49600000Ranged
Provisioning StateOnlineOperational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
15150000001.540QAM 25620
24990000001.740QAM 25618
35070000001.640QAM 25619
45230000001.640QAM 25621
55310000001.240QAM 25622
65390000001.440QAM 25623
75470000001.340QAM 25624
85550000001.440QAM 25625
95630000001.640QAM 25626
105710000001.140QAM 25627
115790000001.340QAM 25628
125870000001.340QAM 25629
13595000000140QAM 25630
146030000001.240QAM 25631
15611000000140QAM 25632
16619000000140QAM 25633
17627000000140QAM 25634
186350000000.940QAM 25635
196430000000.540QAM 25636
206830000000.440QAM 25637
216510000000.640QAM 25638
226590000000.340QAM 25639
236670000000.540QAM 25640
246750000000.139QAM 25641
256910000000.440QAM 25642
266990000000.140QAM 25643
277070000000.340QAM 25644
287150000000.440QAM 25645
297230000000.440QAM 25646
307310000000.240QAM 25647
317390000000.940QAM 25648

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4080
2Locked4090
3Locked4060
4Locked4050
5Locked4060
6Locked4040
7Locked4040
8Locked4060
9Locked4050
10Locked4050
11Locked40210
12Locked40140
13Locked4090
14Locked40110
15Locked40270
16Locked40140
17Locked40140
18Locked40190
19Locked40260
20Locked40160
21Locked40270
22Locked40210
23Locked40140
24Locked39120
25Locked40150
26Locked40170
27Locked40110
28Locked40140
29Locked40140
30Locked40170
31Locked40190
 
 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000042.35120QAM 641
14310000041.55120QAM 642
236600000415120QAM 643
33010000040.85120QAM 644
42360000039.85120QAM 645

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file
Allowed
1
Enabled
3.1
cmreg-vmdg660-bbt062-b.cm

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
36142
402500089 bps
42600bytes
0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type
36141
38500089 bps
42600bytes
0 bps
42600bytes
Best Effort

Network Log

Time Priority Description
09-09-2023 21:30:34noticeREGISTRATION COMPLETE - Waiting for Operational status
09-09-2023 21:30:30noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC
09-09-2023 21:30:25noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC
09-09-2023 21:30:13warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC
09-09-2023 21:30:10noticeHonoring MDD; IP provisioning mode = IPv4
09-09-2023 21:30:00criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC
09-09-2023 21:29:48criticalCable Modem Reboot via RG reboot command
09-09-2023 18:28:48criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC
09-09-2023 18:28:36criticalCable Modem Reboot via RG reboot command
16-08-2023 19:20:01criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM
16-08-2023 19:19:50criticalCable Modem Reboot via RG reboot command
16-08-2023 06:26:31criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC
16-08-2023 06:26:19criticalCable Modem Reboot via RG reboot command
10-08-2023 08:38:37criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM
10-08-2023 08:38:25criticalCable Modem Reboot via RG reboot command
08-08-2023 00:00:59critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC
08-08-2023 00:00:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC
07-08-2023 23:59:51criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC
05-08-2023 15:23:21critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC
05-08-2023 15:23:21criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC
05-08-2023 15:22:13criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC
02-08-2023 05:02:39criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC;
31-07-2023 12:40:04criticalNo Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=
31-07-2023 12:39:53criticalNo Ranging Response received - T3 time-out;CM-MAC
31-07-2023 12:39:52critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC
31-07-2023 12:39:51criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC
31-07-2023 12:39:03criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC
31-07-2023 12:38:39criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC
31-07-2023 12:37:55criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC
31-07-2023 12:37:54criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC
31-07-2023 12:37:54criticalNo Ranging Response received - T3 time-out;CM-MAC
31-07-2023 12:37:54criticalNo Ranging Response received - T3 time-out;CM-MAC
 
Ive remove my MAC address, but can anyone help please?
 
7 REPLIES 7

Client62
Legend

Are the above stats from when the Hub 5 lights are on or off ?

Megan_L
Forum Team
Forum Team

Hi St3v3, 

Thanks for using the Community Forums to get this issue with your Hub looked into, I am sorry if this has been causing some frustration 😥 

I understand it's been a few days since you posted about this, I've also had a look on our side for any issues with your connection/Hub but I haven't been able to identify any issues.

Could you update us on how your Hub is doing currently please? 🤗

If you are still having issues, please give us a description so we can pinpoint the problem. 

Thanks,

Megan_L

Hi this has now reared its ugly head again, there’s no lights, I have to disconnect the power then restart the HUB 5 to actually get connectivity, this will last a short while then at some random point  the white light goes off and I start the process again.

At this point I have no connection WiFi or hard wire until I turn the hub off then back on!

 

please help 

Ive posted before the stats 

Resorted to booking an engineer now 

Hi st3v3,

Please pop back and let us know how the technician visit goes.

Alex_Rm

Turns out the router was faulty and a replacement was needed.Has been fine since the replacement.

Hi @st3v3 

Thanks for coming back to the thread and updating us. We're glad to hear the replacement router has fixed things.

Please do pop back to the community should you need further assistance.

Best wishes.

John_GS
Forum Team


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