cancel
Showing results for 
Search instead for 
Did you mean: 

Hub 5 one ethernet port has stopped working.

GavChap
On our wavelength

One of my Hub 5 Ethernet ports has stopped working, if I swap the device to another port then it starts working again as expected and the device I swapped to the non-working port stops working, I've tried several Ethernet cables, and rebooted the router with no change.
Is this just a faulty Ethernet port how easily can I get my Hub swapped to one with working ports?

2 REPLIES 2

legacy1
Alessandro Volta

If you wait here you can ask for a new hub

---------------------------------------------------------------

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @GavChap

 

Thanks for posting on our community forum and sorry to hear about the issues you're experiencing with the broadband hub.

 

I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

 

Regards

 

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs