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Hub 5 not supported in my area

Tuning in


I have upgraded to volt ultimate. I was supposed to be getting a hub 5, but it didn’t arrive with the 2 x remote controls for my v6 boxes. After many painful hours with CS, being told the order has been placed, my latest call informed me that the hub 5 wasn’t supported in my area!! Really?? Does anyone else have the same problem? I’m in the SK10 area.

why send me email and say it’s going to be delivered or am I just being fobbed off 




Very Insightful Person
Very Insightful Person

Customer Services saying the first thing that comes into their head again to get rid of the call. The Hub5 is supported in all areas. What hub do you have at the moment?

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Lockzie,

Thank you for your post and welcome to the community. 

I'm very sorry for the issues you've had in getting your new hub. 

I am happy to take a look into this for you. 

I will private message you now to confirm your details. 


That’s what I thought! This process has been the worst ever! And to top it off I have rubbish download speeds, but supposed to have been upgraded!

Thanks Martin, I have replied to you