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Hub 5 flashing red light

F_m_a
Joining in

Hi there, 

My Hub 5 has a flashing red light. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. I’ve also called the phone line to check for faults in my area and it says there aren’t any. 
I’m not really sure what else I can do or what the issue is?! 
Anyone else have this problem? 

3 REPLIES 3

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @F_m_a,

Welcome to our Community Forums! Thank you for your first post and we're sorry to hear that you're having some issues with your Hub showing a  red light!

A red light on the Hub could mean that there's an internal error, or that the Hub is overheating. If your Hub is warm to the touch or smells like burning, please unplug your Hub from the mains, as this could be a potential fire hazard.

I'll be more than happy to have this issue investigated further and arrange for a technician appointment. I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @F_m_a,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your red light issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @F_m_a,

Thank you for coming back to me via Private Messages. I'm glad that you're happy with the date and time of your appointment! 

Please let us know how you get on and if you need any further help or assistance.

Thanks! 😊 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs