Hub 5 flashing red light

[mtyt]

Hi all,

My hub is flashing a red light, but I have checked all the wires and all are connected securely. I called 150 and there is a service fault in my area, but I would like to know if it is normal for the hub to be flashing a red light due to service fault. Or is the flashing red light due to a faulty area. I can't really identify the problem because my computer is able to connect to the wifi, but there is no internet.

Thank you!

[Tudor]

Red flashing LED means the hub has lost connection with the VM network. It normally is not a hub problem, but a VM cable/cab/network problem.

Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

[mtyt]

Is it likely that the problem is due to the fact that service around my area is disrupted? Cause my cables are all connected and fine....

[John_GS]

Hi mtyt

Thanks for posting and welcome to the community.

I am sorry to hear of any broadband issues - normally the red light on the hub means an issue with the network - https://www.virginmedia.com/help/broadband/virgin-media-wifi-not-working 

Have you checked the faults line to get the estimated fix date/time?

Best,