Virgin Media Community

[SUB-ZER0GAMER]

Hi, so today for me has been kind of frustrating not being able to connect to the internet. Logged onto the hub earlier after spotting it flashing red (from my understanding this would indicate an issue with telephone lines, to which I don’t use) and after logging in I am greeted with some (DS Scanning) message where the internet should otherwise be should green and (connected). I’ve tried restarting and factory resetting the hub to no success and I did raise the issue earlier at the time with an update from the app claiming it was fixed (about an hour ago) but clearly not

[Tudor]

Hub has lost connection to the VM network.  

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.