on 26-01-2023 22:23
Hi,
I have recently (Mon) joined VM on the 1GIG broadband and have the hub 5.
Most the devices appear to be working as they should (echo, fire stick, laptop etc) however the internet connection to my iPhone 13 Pro and my partners Pixel 7 Pro always seems to drop after a few minutes and shows no internet connection in the settings.
Has anyone else had these issues and aware of a possible solution?
I was on to VM support and was being put through to another team when the operator however they put me through and the line says they are closed and out of office hours message was on.
Any advice would be greatly appreciated.
Answered! Go to Answer
on 27-01-2023 14:40
Some Hub5 users have reported changing the WiFi Security from WPA2-PSK/WPA3-SAE to WPA2-PSK helps phones & laptops.
To do this login to the Hub5's menus at http://192.168.0.1 ( use the Hub password from the sticker )
on 27-01-2023 14:40
Some Hub5 users have reported changing the WiFi Security from WPA2-PSK/WPA3-SAE to WPA2-PSK helps phones & laptops.
To do this login to the Hub5's menus at http://192.168.0.1 ( use the Hub password from the sticker )
on 27-01-2023 18:03
Thanks. I’ve now got an engineer coming tomorrow morning.
on 27-01-2023 18:05
Thanks but I was literally sat next to the router. They are sending an engineer tomorrow morning for me
28-01-2023 08:52 - edited 28-01-2023 08:56
A recent Hub 5 defect was the 2.4GHz WiFi failed to operate - i.e. no signal at all.
It might be educational to put a WiFi Analyser app on your mobile phone and have a look at what the Hub 5 is transmitting.
Using the WiFi Analyser check if the Hub 5 is transmitting on 2.4Ghz and / or on 5Ghz. If it is not the Hub 5 is defective.
on 28-01-2023 15:42
on 28-01-2023 16:10
Typically a 2.4/5Ghz capable mobile does favour the 5Ghz signal if it is close or in line of sign of the Hub.
Using a WiFi analyser app on a mobile phone ( free from the app / play store ) , check if the Hub 5 is transmitting on 2.4Ghz.
on 28-01-2023 16:51
In the end I have tried this by turning off each GHz and having only the one off. Also the optimisation was off.
So far I can connect with the 2.4GHz and it seems to maintain connection…. but is a lot slower…. and my partners phone now won’t connect 🤷🏻♂️
28-01-2023 17:32 - edited 28-01-2023 17:34
@Nod82 wrote:In the end I have tried this by turning off each GHz and having only the one off. Also the optimisation was off.
So far I can connect with the 2.4GHz and it seems to maintain connection…. but is a lot slower…. and my partners phone now won’t connect 🤷🏻♂️
Disable channel optimisation
Try the Hub 5 setup as per this screenshot at message #6 below
https://community.virginmedia.com/t5/Networking-and-WiFi/Connection-Surface-Pro-Laptops/m-p/4912968
on 28-01-2023 17:54
Gave that a try and it still dropped the connection to the internet quite quickly.