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Hub 5 - constant disconnections

lanceberry
Tuning in

on ‎18-06-2023 19:16

Can you have a look at my stats please

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 363000000 0.1 41 QAM 256 29
2 139000000 4.5 42 QAM 256 1
3 147000000 4.3 41 QAM 256 2
4 155000000 4.1 41 QAM 256 3
5 163000000 3.8 41 QAM 256 4
6 171000000 3.4 41 QAM 256 5
7 179000000 3.1 41 QAM 256 6
8 187000000 2.9 41 QAM 256 7
9 195000000 2.6 41 QAM 256 8
10 203000000 2.2 41 QAM 256 9
11 211000000 2.1 41 QAM 256 10
12 219000000 1.9 41 QAM 256 11
13 227000000 1.7 41 QAM 256 12
14 235000000 1.4 41 QAM 256 13
15 243000000 1.1 40 QAM 256 14
16 251000000 1 41 QAM 256 15
17 259000000 0.8 41 QAM 256 16
18 267000000 0.5 41 QAM 256 17
19 275000000 0.4 41 QAM 256 18
20 283000000 0.4 41 QAM 256 19
21 291000000 0.6 41 QAM 256 20
22 299000000 0.7 41 QAM 256 21
23 307000000 0.6 41 QAM 256 22
24 315000000 0.5 41 QAM 256 23
25 323000000 0.4 41 QAM 256 24
26 331000000 0.2 41 QAM 256 25
27 339000000 0.4 42 QAM 256 26
28 347000000 0.3 41 QAM 256 27
29 355000000 0 41 QAM 256 28
30 371000000 0.2 41 QAM 256 30
31 379000000 0.3 41 QAM 256 31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 291380 373130
2 Locked 42 4029498 1304350
3 Locked 41 6432126 1240274
4 Locked 41 3951503 1346118
5 Locked 41 2538735 775870
6 Locked 41 7652298 1555850
7 Locked 41 10369501 1694789
8 Locked 41 10184023 1460450
9 Locked 41 10334696 1629859
10 Locked 41 10415762 1806616
11 Locked 41 10392192 1600356
12 Locked 41 5027463 1337070
13 Locked 41 2081280 1353396
14 Locked 41 5551200 1384243
15 Locked 40 7377707 1328773
16 Locked 41 9459219 1457868
17 Locked 41 6202170 1233247
18 Locked 41 8557065 1431262
19 Locked 41 7436726 1525239
20 Locked 41 9857289 1666318
21 Locked 41 10276504 1977470
22 Locked 41 7249953 1882701
23 Locked 41 5010035 1278059
24 Locked 41 3720375 955117
25 Locked 41 1932049 820799
26 Locked 41 1372192 965502
27 Locked 42 1342271 909168
28 Locked 41 1294523 828813
29 Locked 41 1496202 974262
30 Locked 41 1425321 1054522
31 Locked 41 934636 818592

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 43.8 5120 QAM 64 1
1 43100000 43 5120 QAM 64 2
2 36600000 42.3 5120 QAM 64 3
3 30100000 42 5120 QAM 64 4
4 23600000 41.3 5120 QAM 64 5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 337 0 0
1 ATDMA 0 337 18 0
2 ATDMA 0 337 0 0
3 ATDMA 0 337 0 0
4 ATDMA 0 337 0

0

 
Time Priority Description
18-06-2023 20:56:12 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 20:53:57 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:41:18 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:38:00 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:16:43 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:16:43 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:16:43 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:16:43 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:16:43 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:15:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:14:04 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 5 13 14 15 16 18 19; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:14:02 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM
18-06-2023 19:13:40 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:13:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:03:02 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:01:42 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 15 16 18 19; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:01:16 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:01:16 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM
18-06-2023 19:01:13 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:01:02 warning Dynamic Range Window violation
18-06-2023 19:01:02 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:00:59 warning RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:00:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:00:51 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 19:00:45 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 18:45:00 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 16:23:38 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 16:20:14 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 16:16:15 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 16:12:58 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 15:44:27 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-06-2023 15:42:39 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sorry for hijacking but I've had the issues for 8 weeks - packet loss, high latency, 30-40 disconnections in day, at random times, bqm is below

https://www.thinkbroadband.com/broadband/monitoring/quality/share/757af230561ff46b116c025f79aed0a0c5... 

 

 

 

[MOD EDIT: Post split to create own thread]

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