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Hub 5 constant connection drops

Scottyk1976
Tuning in

IMG_20230731_203948.jpg

I recently upgraded to the 1000gb Broadband and changed to the new Hub 5 in June. However since then, the internet has constant drops in signal. My kids are going mad as it is affecting their gaming and my wife, who works from home, keeps getting disconnected from her work's server. I have moved the hub, rebooted numerous times and checked all connections. In Network Status, there is a lot of error reports. I don't understand these. Any help would be appreciated. 

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6 REPLIES 6

Client62
Hero

Could you call 0800 561 0061 - it is an automated service,  see if a fault is reported in your street.

Also please copy / paste into the thread the stats from Downstream and Upstream tabs of the Hub's connection data, perhaps that will reveal why there are connection issues.

Matthew_ML
Forum Team
Forum Team

Hey Scottyk1976, thank you for reaching out and a warm welcome to the community, I am sorry to hear about this.

I have taken a look at this and I can't see any major issues at all.

Please could you post your BQM here for me so we can look at this. Cheers 

Matt - Forum Team


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Today and yesterdays graph

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Screenshot_2023-08-01-18-31-16-80_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

Adduxi
Very Insightful Person
Very Insightful Person

Upstream power is too low. Range is 34 to 51.  VM will need to sort it out. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi Scottyk1976 👋🏼.

Thank you for providing us with the screenshots 😊.

I will look into this in more detail for you and explain my findings.

I will private message you now.

Please watch out for the purple envelope ✉.

Thank you. 

Ari - Forum Team


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