Virgin Media Community

[BobbyW]

We've installed a hub 5 and found that it's not compatible with the virginmedia connect app, so we can't pause the internet for various devices connected. I'd tried uninstalling the hub 5 and reinstalling the hub 3 but couldn't get the internet through it. I'd prefer the hub 3 which allows us to control the devices connected.

[lotharmat]

You need to be patient! VM have only had 2 years to make it compatible with the hub 4 - these things take time!*






*Still not done for hub 4 - I wouldn't hold my breath for the 5.................

[BobbyW]

🙂 if I'd have known I'd have stuck with the hub 3. When I tried to swop back it won't give us internet access.

[lotharmat]

You'd need to phone up to get it rectivated!

To be honest though there's not anything you can do in the app that can't be done with the web interface!

[BobbyW]

Thanks.

It's just the convenience of being able to pause the internet on the other devices via the click of a couple of buttons on my phone rather than faffing around with the web.

I'd made the assumption that VM would update their apps at the same pace as their hubs.

[lotharmat]

If only! 🙂

You know what'll save your sanity! - Modem mode and your own router - TP-Link have the tether app that does all of that.

I haven't looked back - had pretty average WiFi with the Hub but have been very impressed with the Archer C7*

*Disclaimer - I don't work for TP-Link - Just an impressed customer!

[BobbyW]

Thanks

[DavidJWalker]

virgin media call it Hub 4 not 5

[Tudor]

My personal feeling and I have no knowledge that this will happen, is that the app will die when the Hub3s are decommissioned.

[DavidJWalker]

sorry hub 5 is in Trial mode and its invite only but hub 4 does not work on the app too