on 01-02-2023 20:47
Hi all
I work from home a few days a week. My company laptop has tekla structures on it & I have been having licence issues with it.
I have asked Trimble (the software manufacturer) for guidance & they recommend adding some domains to the firewall. The only firewall that could be causing the issue is the one in the Hub 5.
I've looked in the settings for it & I can't see where I can add these domains.
Can any help with a FAQ or link which shows how I go about this?
01-02-2023 20:53 - edited 01-02-2023 20:54
The Hub's have few if any firewall controls to be honest.
The domains are you trying to grant access to them , or to prevent access to them ?
If we assume it is grant access. Perhaps from you office laptop connected to the Hub 5, test you can ping / nslookup / tracert each domain to confirm connectivity is possible.
on 01-02-2023 21:06
The domains are needed to allow the software to access the licence server. It's having issues & I want to rule out any firewall problems.
I'll give the ping a go & report back.
on 01-02-2023 21:10
Perhaps the company laptop has a VPN to the office
If you looked like you are on the office IT platform would that help the licence process to work.
on 01-02-2023 21:12
Hi.
The laptop does have VPN, but the software doesn't use it - it goes to a licence server completely outside the company network.
Thanks.
on 02-02-2023 00:34
Maybe the issue is Web Safe. To see if this is the cause:
then enter the following command
curl -I protonvpn.com
If he resulting output is similar to the following then Web Safe is on and you should continue reading, otherwise post back here with resulting output for further help:
HTTP/1.1 302 Found
Connection: keep-alive
Content-Length: 0
Location: http://websafe.virginmedia.com/childsafe-blocked.html
Repeat the process for the domains you have been asked to allow and confirm if Child Safe or Web Safe is blocking access. If Child Save is blocking access the location line will be:
⋮
Location: http://websafe.virginmedia.com/childsafe-blocked.htm
and Virus Safe:
⋮
Location: http://websafe.virginmedia.com/virussafe-blocked.htm
If Child Safe is blocking access then normally the suggestion would be to allow those domains but unfortunately retaining custom settings is an issue at present so the following is for information only:
Due to issues with Child Safe not retain custom settings either:
If Virus Safe is blocking access then:
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on 04-02-2023 10:24
Hi @Jurasik thanks for your post here in the Community although we're sorry to hear of the concerns you've raised.
We aren't able to add any domains to firewalls to our Hub 5's unfortunately, but if this is resulting in issues for you it will be a third party issue unfortunately and we don't support with these sadly.
Hopefully though, our VIP's can continue to support so please continue to post in here if you need further help.
Many thanks