Menu
Reply
HewitG
  • 3
  • 0
  • 0
Joining in
1,186 Views
Message 1 of 9
Flag for a moderator

Hub 5 Port Forwarding

Hi All, 

I think the new Hub has a software bug and cant find anywhere to log it! When I try and add a port I get an error to try later and this is pretty constant no matter what port or IP I try and forward.

I also get an error when i try and review the network log!

Tags (2)
0 Kudos
Reply
legacy1
  • 19.53K
  • 800
  • 2.07K
Alessandro Volta
1,170 Views
Message 2 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding

Can you use DMZ?

If you want port forwarding you need to use the hub in modem mode and get a router with 1Gb ports
---------------------------------------------------------------
0 Kudos
Reply
HewitG
  • 3
  • 0
  • 0
Joining in
1,155 Views
Message 3 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding

I'm struggling to understand your logic, you're suggesting the most advanced virgin hub cant perform the most basic of network hub functions of port forwarding without buying 3rd part switch and switching the hub 5 to modem mode. the hub 3 and 4 could perform basic port forwarding without issue.... this just seems like an ignorant response? seriously... 

0 Kudos
Reply
gary_dexter
  • 32.63K
  • 2.02K
  • 4.47K
Alessandro Volta
1,145 Views
Message 4 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding


@HewitG wrote:

I'm struggling to understand your logic, you're suggesting the most advanced virgin hub cant perform the most basic of network hub functions of port forwarding without buying 3rd part switch and switching the hub 5 to modem mode. the hub 3 and 4 could perform basic port forwarding without issue.... this just seems like an ignorant response? seriously... 


It’s the correct response. And don’t call VM hubs advanced - it makes the other hubs angry


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
Melissa_F
  • 3.28K
  • 170
  • 306
Moderator
Moderator
1,061 Views
Message 5 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding

Hi,

Please keep things polite and respectful or the thread may be locked due to off topic discussions. 

Thanks

Melissa

 

0 Kudos
Reply
Adduxi
  • 6.08K
  • 511
  • 1.57K
Very Insightful Person
Very Insightful Person
1,042 Views
Message 6 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding


@HewitG wrote:

I'm struggling to understand your logic, you're suggesting the most advanced virgin hub cant perform the most basic of network hub functions of port forwarding <snip>. 


Remember the Hub 5 has just left Trials status and is now in Soft Launch.  There are still firmware issues to resolve and this may be one of them.  VM are currently working on new firmware releases and hopefully a fix is in the pipeline.

If you really can't wait, ask for a Hub 3 or 4 to be re-instated as the Hub 5 is not working for you at present.

As an aside, in the many, many years I've been with NTL/VM, I've never used any of the Hub iterations as Routers, they go straight to Modem mode, as I have my own IT kit.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

zeem
  • 1
  • 0
  • 1
Joining in
966 Views
Message 7 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding

I've just fixed this on my Hub 5. The issue is that the IP you're forwarding to must lie inside the router's DHCP scope, regardless of whether DHCP is enabled or not. Here's a summary of my setup and what I did to fix it:

  • My server is on 192.168.0.12, this runs Pi-hole and so is my DHCP server
  • My router's DHCP is normally disabled, but the scope was set to give out 50 addresses starting at 192.168.0.200, so I could quickly enable it in case the server crashes.
  • I enabled the router's DHCP, changed the scope to give out 253 addresses starting at 192.168.0.2, then disabled DHCP again
  • This then allowed me to add the port forwarding rules and I tested that it works.

Hope that helps!

AndyJUK
  • 10
  • 0
  • 0
Joining in
605 Views
Message 8 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding

Why is the most common answer of anyone when there is an issue with hub 5 "ask to be downgraded".

 

I don't think it unreasonable to ask VM to actually LOOK at these forums, LOOK at the issues that are being found (which is the WHOLE POINT of a beta test) and oh, I don't know... FIX THEM!

A flaw which means you can't port forward to an IP outside of the DHCP scope is a PRETTY LARGE FLAW in my opinionated shouldn't still be present 6 months later.  VM seems to have done a "fire and forget" with respect to ANY firmware changes

0 Kudos
Reply
legacy1
  • 19.53K
  • 800
  • 2.07K
Alessandro Volta
599 Views
Message 9 of 9
Flag for a moderator

Re: Hub 5 Port Forwarding

Because its not a bug its a feature VM do not care about how port forwarding is working they see it as working by DHCP they don't support static IP's hell they might say its a feature to allow outgoing connections on a static IP but the router can never have ports forwarded to static IP's!

Use modem mode which you must DHCP to get a WAN IP so ports are forwarded.

---------------------------------------------------------------
0 Kudos
Reply