on 06-03-2023 17:02
Can I ask how I can get more WiFi Pods. I see I am entitled to get 3 in total but only have one. I have a few spots in the house where I still get very low signal that keeps dropping. Our house is quite old and we have very thick walls.
Also we are on the ultimate ooomph bundle but still have a hub 4. Can I ask about getting the latest hub 5 as well
on 06-03-2023 17:16
on 08-03-2023 17:51
Thanks for posting and welcome back to the community.
I am sorry to hear of the issues with the signal. If you download the Connect App 👉 https://www.virginmedia.com/broadband/connect-app you'll be able to do a wireless scan in the property. This will check and identify any coverage blackspot issues, optimise where possible and if a Pod is needed, you'll be prompted to order.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-03-2023 18:18
I have already downloaded the app but I can never get my router to connect to it. Doesn't find it. Therefore this is why I am asking how to order one on online as well as a new router
on 10-03-2023 18:59
Thank you for that. We can certainly look to help with that. I will private message you now to confirm your details.