Virgin Media Community

[Glen2023]

I keep losing 2.4 Wi-Fi connection, tried resting works for a period of time, sometimes an hour and can work for days, when I log on to router setting it says everything is working. This very frustrating as not had the hub that long and can not use things like my door bell and smart plugs.

I read through a lot of threads on and tried doing what is suggested, works for a bit the reverts back to no 2.4 Wi-Fi connection.  

They is so many complaining about this on here why is virgin not doing anything about this? 

[Client62]

There appear to be 2 hardware versions of the Hub 5, both with a growing list of serious known defects.

++ Multiple WiFi compatability, & reliability issues
++ WiFi fails when SSIDs are changed.
++ DHCP server that fails when many devices are attached
++ VOIP config error that allows Direct IP Ghost calls.
++ new Hub 5s often fail within days of being installed

None of these defects have been addressed and yet the Hub 5 continues to be delivered to customers

If a Hub 5 is delivered here I shall buy a WiFi Router before it is attached to the line.

[John_GS]

Hi @Glen2023 

Thanks for posting and welcome back to the community. Sorry to hear you're having issues with the 2.4G connection.

Can you do me some speedtests near these devices that are dropping please, just to see if you're getting a good signal/connection and report back?

Kind regards,