Hi. I have recently upgraded to the Hub 5 with Gig1 and 2 Pods. I have circa 55-70 devices online at any one time, which the Hub 3 dealt with and rebooted when necessary, all coming back up and running successfully each time. However, I have had consistent issues since upgrading to the Hub 5. When I received the first hub I changed the settings to my Hub 3 wi-fi settings (expecting a smooth transition), but only a small number of devices connected (including the virgin boxes).
The technician who came to the house to check the box, was dumbfounded when I proved this, but didn't have an answer and changed the Hub. I tried to do the same on the 2nd Hub, with him there, but with the same result. In the end I had to change the 2nd Hub back to factory default settings and change the wi-fi settings for all my devices which took hours, but they all connected independently.
It was stable for a couple of days, however it crashed and if I just left all devices up and running, as happened with the first hub and now 2nd hub, only a few connected and the rest can't obtain an IP address. On 'experimenting' I have found that I need to switch off up to 45 of my devices, leaving around 30 up and running, reboot the hub, which does allow them all to connect when I switch them on again individually. This is also a laborious, long task, but better than changing the wi-fi settings for them all all.
Annoyingly, I have lost connectivity twice in the last 24 hours, with only a few devices connected, so I have had to go through the whole process each time. I did phone the Virgin helpline the first time; he made some changes, but again the issue is still there and it crashed overnight.
It would appear that the Hub 5 is unable to connect to multiple devices, which would intimate either a hardware or software failure and or settings within the Hub 5, as I previously said the Hub 3 was fine. I have spent at least 5 hours on the phone in all to Virgin, but after speaking to around 5 helpful (but unfortunately not fixing the issue) customer service reps, I am back to where I started with a very unstable Hub 5. Is anyone else out there having similar issues, or has any ideas on how to resolve this please? Many thanks.