on 04-02-2023 20:27
I recently have had to put up with 3 weeks of what Virgin described as an 'intermittent signal issue', whereby my broadband would constantly disconnect and reconnect whenever it felt like it. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. All this has come after my contract and broadband speed were altered. Could this be a reason for my woes, or could my Hub 5 be faulty?
Appreciate any advice
on 05-02-2023 21:19
Does anyone at Virgin read these posts? How about instead of giving me badges and achievements on a forum you fix my problem, as this has now happened for a third straight night! Considering I only signed a new contract last week this is not exactly impressing me. Moving over to Sky is looking more and more attractive!
on 06-02-2023 09:56
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the drop in connection after your upgrade.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.