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Hub 4

Hi,

 

I have recently upgraded to the Hub 4 and have nothing but problems, the internet keeps going off and I need to start the hub atleast 5-10 times a day. The WiFi coverage is worse now and I had to but new extenders as they weren’t compatible with the new hub. 

is anyone else having issues? I did try tech support but it’s an hour wait or an automated bot connect to my hub and telling me it’s not working 

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Alessandro Volta
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Re: Hub 4

Welcome to the “wonderful” world of the “upgraded” Hub4...


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Very Insightful Person
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Re: Hub 4

For some (possibly many) people the Hub 4 is performing perfectly, but there certainly are a fair few customers experiencing severe problems after "upgrading" to a Hub 4.  This is a combination of technical teething troubles, lack of training and experience amongst the support and operations teams regarding the Hub 4 (and that's AFTER you get through to VM), and the fact that (for Gig 1 customers) the D3.1 channel needs better line quality than the "vanilla" D3.0 channels used for slower speeds.

So the short answer is yes, other people are having problems.  As to how to fix them, I can't help because the Hub 4's parameters for reliable operation are still regarded as a state secret by VM, so we can perhaps spot a few really obvious power or noise issues in the hub's status data, but beyond that we're in the dark.  The Hub 4's status pages are therefore a bit like a car dashboard with dials showing Grobits per hour and Squibbles per minute - the data's there, but nobody knows what it means.  So don't upgrade your car to anything supplied by Virgin Media.

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