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Hub 4

Just got hub 4 connected everything fine within 2 hours the hub popped and then smelt of burning.   And now doesn’t do anything tried to reconnect hub3 but won’t let me was on hold for 2 hours to be cut off please help 

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Re: Hub 4

You can contact VM to report the problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Hub 4

Sounds like the fan failed (run hot anyway) or was it the external PSU?

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Re: Hub 4

Hi Mdewey52

 

Thanks for posting and welcome to the community. 

 

My apologies about the hub. I'll send you a PM now to help further.

 

kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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