on 20-06-2022 18:34
Installed Hub 4, renamed 5ghz network and rebotted all devices but still cannot get Sonos Play 1systen to set up on WiFi using S2app for Android.
Anyone else had this and knows a solution
Thx
Answered! Go to Answer
on 13-07-2022 18:01
The solution from Sonos which has worked was to change the 2.4 network to 802.ll bgn and then use iphone to connect via wifi. Once this worked, Android device also connected with no further steps. Sonos say there is a known issue with Hub 4 and Android set up which they are working on.
Ian M.
on 20-06-2022 18:58
Have you checked that the Sonos works with an Ethernet cable?
on 20-06-2022 19:35
It does connect via Ethernet
on 22-06-2022 20:15
Hi @IanMrshll thanks for your post although I'm sorry you're having difficulties connecting to your Sonos.
Is keeping connected via an ethernet cable a practicable solution for you or do you still require further help?
Have you tried keeping your 2.4ghz and 5ghz frequencies the same - does this help?
Many thanks
on 23-06-2022 17:13
Hi - re using ethernet - it's only a short term solution so need to try to solve the wireless problem.
When I first did the new set up I had the 2.4 and 5 joined and did not work.
Any other ideas?
Thanks
on 26-06-2022 08:41
Morning IanMrshll
Thanks for coming back to the thread. I have done a quick Google search on this as it's not something we'd normally get involved in and it's come up with another poster on our forums who said this;
Issue resolved, make sure you hard reboot all your speakers. They need full factory reset to get them on the network.
Try that 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 27-06-2022 13:50
Thanks - will try after I check with Sonos if there's a best order in which to reset the speakers as I had already reset one of them but this did not solve the problem. I'll revert when done.
Ian M
on 13-07-2022 18:01
The solution from Sonos which has worked was to change the 2.4 network to 802.ll bgn and then use iphone to connect via wifi. Once this worked, Android device also connected with no further steps. Sonos say there is a known issue with Hub 4 and Android set up which they are working on.
Ian M.
on 30-01-2023 23:56
can you tell me how to do this please. And does it cause any issues with the signal from the hub for anything else afterwards?
on 31-01-2023 16:02
Nothing else is affected.
Not sure which part you need help with and as more than 6 months has elapsed so Sonos and firmware likely to have been updated i recommend talking to Sonos tech support -they are very good..