I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
I should have added in my original post that I have checked for an area fault and nothing has changed from it stating "All looks good in your area" followed by a green tick.
Half of Colchester's VM TVs & Internet would need to be offline before our area faults reports an issue. Do check the 0800 561 0061 automated number, this reports local faults affecting your street.
Thanks for posting and sorry to hear you're having some issues with the service. I've had a look at things from our side and can see you've been able to contact us regarding this.
If you do still need help with anything please let us know.
