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Hub 4 reset to default

Davids73
Joining in

on ‎21-12-2021 15:59

I have had a hub4 since early October, in the first couple of weeks it reset to the default 4 or 5 times since then once at the end of November and again today. This only happens on 2.5GHZ, 5GHZ OK. This appears as other users reported to be a Firmware/Software issue, related to updates?

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7 REPLIES 7

gary_dexter
Alessandro Volta

on ‎21-12-2021 19:44

Is there a question here?


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Martin_N
Forum Team
Forum Team

on ‎23-12-2021 20:58

Hi Davids73,

Thank you for your post and welcome to the community. 

I'm very sorry for any issues you've been having with your broadband. 

To confirm are you saying the hub is factory resetting?

^Martin

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Davids73
Joining in
In response to Martin_N

on ‎24-12-2021 14:15

Yes Hub resets 2.5GHz channel back to default setting no issues with 5GHz channel.

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Tudor
Very Insightful Person
Very Insightful Person
In response to Davids73

on ‎24-12-2021 15:57

If you have not got the pods then turn off smart/Intelligent WiFi. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Chris_W1
Forum Team
Forum Team
In response to Davids73

on ‎27-12-2021 10:49

Hi Davids73, thanks for the message and sorry to hear that the hub 4 keeps resetting. Does the same happen following a pin hole reset? Can you confirm if you are still getting this issue since posting? - Chris

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Davids73
Joining in
In response to Chris_W1

on ‎27-12-2021 14:26

It has been working fine since rest name and password (since 21/12/2021)

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Ashleigh_C
Forum Team
Forum Team
In response to Davids73

on ‎29-12-2021 14:38

Hi @Davids73

 

That is great to hear and thank you for letting us know! 

 

Please don't hesitate to reach out should you need any assistance in the future.

 

Thank you. 

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