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Mikeuk
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Hub 4 keeps disconnecting rebooting randomly

Hi the hub 4 keeps disconnecting once or twice a week I have looked in the network log and some entries are logged some are not logged at the time the hub went down ?

Get these in the logs lots I will post detailed ones if required thanks.

No Ranging Response received - T3 time-out

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM

CM-STATUS message sent. Event Type Code: 24; Chan ID: 33

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Andrew-G
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Re: Hub 4 keeps disconnecting rebooting randomly

Go to the status page where you found the network log.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Mikeuk
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Re: Hub 4 keeps disconnecting rebooting randomly

Thanks

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

122270000005.839QAM25612
11390000005.339QAM2561
21470000005.339QAM2562
31550000005.240.4QAM2563
41630000005.340.9QAM2564
51710000005.139QAM2565
61790000005.240.4QAM2566
71870000005.239QAM2567
8195000000539QAM2568
92030000005.339QAM2569
102110000005.539QAM25610
112190000005.940.4QAM25611
132350000005.939QAM25613
142430000005.239QAM25614
152510000005.239QAM25615
162590000005.740.4QAM25616
17267000000639QAM25617
182750000006.540.4QAM25618
192830000006.139QAM25619
202910000005.638.6QAM25620
212990000005.739QAM25621
223070000005.639QAM25622
233150000005.939QAM25623
243230000006.339QAM25624
253310000005.738.6QAM25625
26339000000639QAM25626
273470000005.639QAM25627
283550000005.439QAM25628
293630000005.939QAM25629
303710000005.339QAM25630
313790000005.438.6QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12Locked38.98326100
1Locked38.98326100
2Locked38.98326100
3Locked40.36628700
4Locked40.94620900
5Locked38.98326100
6Locked40.36628700
7Locked38.98326100
8Locked38.98326100
9Locked38.98326100
10Locked38.98326100
11Locked40.36628700
13Locked38.98326100
14Locked38.98326100
15Locked38.98326100
16Locked40.36628700
17Locked38.98326100
18Locked40.36628700
19Locked38.98326100
20Locked38.60537700
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.98326100
25Locked38.60537700
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.60537700

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked415.9495844608

0

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Mikeuk
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Re: Hub 4 keeps disconnecting rebooting randomly

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000044.55120 KSym/sec64QAM1
246200000435120 KSym/sec64QAM3
33940000042.85120 KSym/sec64QAM4
453700000445120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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lotharmat
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Message 5 of 36
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Re: Hub 4 keeps disconnecting rebooting randomly

Those stats look fine to me! - Power levels, SNR, and RxMER all look good!

Is it only wireless that is going down or ethernet too>



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Mikeuk
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Re: Hub 4 keeps disconnecting rebooting randomly

Its both thanks

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lotharmat
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Message 7 of 36
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Re: Hub 4 keeps disconnecting rebooting randomly

In that case, I think VM need to take a closer look!

Hang tight for forum staff to get to this!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

Lee_R
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Message 8 of 36
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Re: Hub 4 keeps disconnecting rebooting randomly

Hi @Mikeuk thanks for posting and welcome back to our community.

I am sorry to hear that your hub is randomly rebooting.  I would like to take a closer look.  I am going to send you a quick private message.

Regards


Lee_R

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Lee_R
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Message 9 of 36
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Re: Hub 4 keeps disconnecting rebooting randomly

Hi @Mikeuk thanks for getting back to me and confirming your details.

I have booked the first available technician to attend your property.  You can view or amend your appointment here.

Regards

 

Lee

Mikeuk
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Message 10 of 36
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Re: Hub 4 keeps disconnecting rebooting randomly

Thanks Lee an engineer came out on Saturday 11th December and checked everything a few bad corroded connections down the road that have been renewed, the engineer rang back on Tuesday morning to check everything ok it was however that evening the internet went off again, and now today 16th December. It comes back on after a few mins but its not good when trying to get work done.

Thanks

   
   
   

 

   

 

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