I moved to Virgin 1 Gig Broadband in May 2021 and got a Hub 4. I had a few problems (see previous questions on this forum) and in the end a Virgin engineer came out a checked the router, the indoor connections and the box outside in the street. Seemed to work ok for a while.
But in the last few weeks the Hub keeps losing connection to the Sky Q box and it is very frustrating as we have to keep reconnecting the Sky boxes to the router, often multiple times till it works.
We have a Sky Q main box, plus two "slave" boxes in the two upstairs bedrooms, all connected to the router via wi fi. We live in a standard semi detached house. Router at the front of the house, all the Sky boxes (and TVs) at the back of the house so cant use ethernet cable.
For about the last six weeks or so the Sky boxes keep reporting there is no internet connection. This can be either the main Sky box or the two "slave" boxes or all three.
I reconnect the Sky box to the router, then often within a minute or so it loses connection again. It can often takes 4 or 5 goes to get a stable connection between the Sky box and the Hub 4.
If it happens mid evening (say 9pm) I can be playing around with the three Sky boxes for 30 minutes or so reconnecting the Sky boxes to the router, and then just seeing them lose the connection in minutes. I get so frustrated I often give up and go to bed hoping it has sorted itself out by morning.
Is there anything I can change in the router or the Sky boxes to get a more secure connection?
I do see comments about the Hub 4 wi fi not being that good so I would be willing to consider getting a good quality router and putting the Hub 4 in modem only mode.
Or maybe getting some sort of Mesh system and putting 3 or 4 of them round the house to get a more consistent wi fi signal. Wiling to spend up to £200 to get a good Mesh system.
Note it is not the speed of the wi fi that is the problem, more the fact the connection keeps dropping to the Sky boxes.
I have been a Virgin customer for over 20 years (was with Birmingham Cable Communications then NTL then Virgin) so would be unhappy to leave Virgin but CityFibre have just laid cables in our street and once I find out their prices I may be tempted to leave Virgin as I am getting so frustrated wit these wifi disconnections.