on 30-10-2020 12:25
I was moved to Hub four and since then it keeps dropping connection. You get the around when and if you ever get through, absolutely terrible service these days I just want a hub three back. Been listening to that horrible holding music for a couple of hours now and passed from department to department until someone cut the connection but I’m trying again.
seriously thinking of moving now I don’t watch tv and the landline is only to receive scam calls
on 30-10-2020 12:39
on 30-10-2020 13:56
The router goes offline in a random pattern the WiFi still broadcasts locally so I’m connected to the router but no internet or phone calls. In fact usually if I try to make a call using wifi connection it drops every minute or so which the broadband can seemingly cope with but telephone calls cannot.
on 30-10-2020 13:57
on 30-10-2020 14:00
You can if your plan has any speed other than 1G. The Hub4, by reports on the board, is more susceptible to bad line conditions. There may be an underlying fault on your circuit. Please post your up/downstream stats and network log.
on 30-10-2020 14:14
on 31-10-2020 13:26
Thanks, I don’t use a wired connection. I don’t have the time to relearn how to get the stats off sorry
smokin
on 31-10-2020 13:34
on 31-10-2020 13:56
on 31-10-2020 14:26
As far as I’m aware it’s dropping the internet connection not the wifi so a separate wifi router won’t achieve anything and I’m not using Ethernet cable only wifi which remains connected to the hub 4. I’m not gaming or downloading much or uploading anything except backups just want a reliable internet connection. It might be effective to replace the hub four altogether as I used when I was with bt but not sure if Virgin would support third party router without the hub 4 as modem
thanks