Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
136 Views
Message 1 of 2
Flag for a moderator

Hub 4 intermittent

Hi, I was sent a hub 4 around a month ago. Initially everything seemed to be fine but over the last few weeks the connection has become intermittent. I’ve gone through the usual checks/resets but with no avail. The PC seems to be the biggest problem with intermittence throughout the day. 

Ive tried to find a phone number to call and speak to someone but all I get is a recorded message. 

Can anyone help with this issue, or provide a phone number that I can actually speak to someone? 

0 Kudos
Reply
Highlighted
  • 7.06K
  • 524
  • 915
Legend
132 Views
Message 2 of 2
Flag for a moderator

Re: Hub 4 intermittent

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
0 Kudos
Reply