on 14-09-2022 19:50
Hello
I am really struggling with signal from the Hub 4 so have purchased a pair of TP Link X20 to use as router & mesh to see if that changes things.
I logged in and changed my Hub to modem mode. Connecting through ethernet cable with laptop shows that has worked.
However, the Hub is still broadcasting the old SSID and the light is solid white (not green as I expected with recent firmware update). The X20 acting as router is not receiving anything.
I have tried following the order of things previously posted. Obviously Virgin media help is utterly useless.
Any ideas?
Answered! Go to Answer
on 15-09-2022 09:48
I have seen this problem before, I think the fix was a pin hole reset of the hub. Of course it will need putting back into modem mode afterwards.
on 15-09-2022 10:11
I've done that cycle a few times, which eventually got it to actually function as a modem in modem mode. But still pumping out a pointless network.
on 15-09-2022 10:47
I can't get the Hub admin page at 192.168.100.1 to work either via WiFi (through mesh) or ethernet cable (into hub or new router). I'm trying to change the Hub "WiFi" SSID so at least devices should stop trying to connect to a non-existent version of the network. Is there a workaround?
So frustrating having such a dreadful bit of hardware as a requirement for VM.
on 15-09-2022 13:14
@smwatson90 wrote:So frustrating having such a dreadful bit of hardware as a requirement for VM.
Any bit of hardware can be made dreadful with firmware.
on 15-09-2022 13:52
on 15-09-2022 14:09
Is there a way to do this while it is in modem mode? Otherwise I think I'll need to do another factory reset, turn off/change SSID, switch to modem only and restart, then hope it works?
on 15-09-2022 14:38
You can turn off the Wi-Fi individually within the WiFi settings.
Are you properly resetting the Hub? After the 60 secs you must leave the Hub to restart in its own time, don't interrupt it.
on 15-09-2022 14:54
Yes, have reset it a few times. Every time leaving it to switch itself back on which takes an age after the stupidly long 60 second reset hold.