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Hub 4 flashing red

Murph55
Joining in

Based in SW London, today 22.07.2023 is continuing not to have broadband, TV and Phone. The hub 4 is flashing red, reset it again and again without any joy. It’s simply a dreadful situation, why? It’s Saturday and no help from Virgin media to reconnect us. I’m very disappointed. 

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Joseph_B
Forum Team
Forum Team

Hey @Murph55,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, since this post has your service returned to working order or are you still having issues?

Joe