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Hub 4 flashing red light at midnight

moraa2
Joining in

Using Hub 4 on the 1GB package. We had a new cable pull done about a week ago to improve the signal strength to our Hub to make it more 1GB ready. Since that point we've had a couple of outages that have lasted a few hours, but on both occasions it's started just after midnight. The light on the Hub 4 flashes red but according to Google that's an issue with the telephone line. We're just broadband customers

Update: The Hub is also making a humming / buzzing noise. Not very loud, the kind you only here in a quiet room, but I've never heard a Virgin hub making a noise before. Decided to just turn it off until the morning

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Don’t believe everything you read on Google. A flashing red LED signifies no broadband connection. The noise is probably the fan in the hub, this is ok unless it get very loud. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Daniel_Et
Forum Team
Forum Team

Hi @moraa2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

The fact it's a flashing red light implies it's something that can be fixed. 

How have things been since you posted? Also, have you tried following the excellent advice provided by @Tudor?

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel