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Grdtrm
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Hub 4 cannot activate 2.4GHz

on ‎16-11-2020 17:47

Hi, for some reason I cannot activate the 2.4GHz band on my Hub 4.

 

I have tried factory resetting the hub and I have tried changing the 2.4GHz SSID but nothing seems to have worked.

Please see a video in my tweet: https://twitter.com/Grdtrm/status/1328382866884059144?s=19

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gary_dexter
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Alessandro Volta
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Re: Hub 4 cannot activate 2.4GHz

on ‎16-11-2020 17:48

Have you done a 60 second pinhole reset?

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Grdtrm
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Re: Hub 4 cannot activate 2.4GHz

on ‎16-11-2020 18:25

Have just tried the pinhole reset with the same result.

Have also tried different channel widths and wireless modes for the 2.4GHz band.

 

Is it possible to see any sort of logs from the Hub 4 to get an idea if it's having any errors?

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John_GS
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Re: Hub 4 cannot activate 2.4GHz

on ‎25-11-2020 09:51

Hi @Grdtrm

 

PM has been sent now for you.

 

You can view the tech visit here and also amend if needed.

 

Let us know how the visit goes.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Hub 4 cannot activate 2.4GHz

on ‎25-11-2020 12:19

Hi Grdtrm

 

Thanks for posting and apologies for the broadband issues.I have checked the system today and there is a congestion issue affecting the service. The estimated fix date for this is December 9th 2020. F008147927 is your fault reference

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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