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Hub 4 and smart plugs

Trying to connect Teckin smart plugs to the Hub 4 through the Smart Life app on IOS 14

I've tried disabling 5GHz on the hub and only using 2.4GHz, but the plugs cannot connect to the hub using either the automatic process or a manual add.

These plugs connected without problems to the Hub 3 and can still connect to my parents (BT) router.

So before I donate the plugs does anyone have any suggestions or recommendations for smart plug brands that definitely work with the Hub 4.

 

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Alessandro Volta
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Re: Hub 4 and smart plugs

Have you enabled b/g/n on the 2.4Ghz band rather than just g/n it defaults to?

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Re: Hub 4 and smart plugs

Just tried enabling b/g/n but it didn't solve anything.

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Re: Hub 4 and smart plugs

Hey there Senscall and sorry to hear about the smart plugs issue you're having.

 

I'm unable to advise on the third party smart plugs but I've had a quick peek at your network details and can confirm that everything is okay at our end. If you have any issues with your connection without the third party smart plugs, do let us know so we can help.

 

Thanks,

 

Lisa

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