Virgin Media Community

[hughsie24]

Hi All, I have just upgraded to the Hub 4 1 gig service and am having issues with Wi-fi blackspots.

The Connect app isn't compatible with the Hub4, so i have tried to contact Virgin to order a couple - but am unable to get put through to a person to speak to (an hour on hold yesterday, an hour today.

can someone let me know if there is any way i can just e-mail and request a couple of boosters - would be so much easier if VM updated their Connect App so it works with the Hub 4. 

[MikeRobbo · Accepted solution]

You can contact VM to report your problem using ...

Text service on 07533051809 - about 24 hours for a reply.

150 from Virgin landline - as long as you can put up with the canned music.

0345 454 1111 from any other UK  phone - as long as you can put up with the canned music.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

[gary_dexter]

Why would you want to use the Connect App? It offers nothing of value.

[Emma_C]

Hi Hughsie24, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in replying and issues you've had speaking to the team, we have been busier than usual. 

I've taken a look into the back end of things and can see since posting the team have been able to help you with this. 

Please do let us know if you need anything else. 

Thanks.