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RelieveBoredum
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Message 21 of 26
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Re: Hub 4 and Sky Q issue

Yep. A hell of a lot. Couldn’t get it to stay connected at all. Just constantly dropped the connection. Put the hub3 back on, reset Q and then mini, and just worked.

I have however set up there hub4 as an access point, my SkyQ Mini connects via Ethernet to it (along with some other stuff) that connects to powerline, with the other end connected to the hub3. All working as they should be and I now have another wifi zone. But either way. Not happy with either product. WiFi on hub3 is garbage. And to be honest no better on the 4. 

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gary_dexter
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Message 22 of 26
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Re: Hub 4 and Sky Q issue


@RelieveBoredum wrote:

Yep. A hell of a lot. Couldn’t get it to stay connected at all. Just constantly dropped the connection. Put the hub3 back on, reset Q and then mini, and just worked.

I have however set up there hub4 as an access point, my SkyQ Mini connects via Ethernet to it (along with some other stuff) that connects to powerline, with the other end connected to the hub3. All working as they should be and I now have another wifi zone. But either way. Not happy with either product. WiFi on hub3 is garbage. And to be honest no better on the 4. 


Why do you want to Ethernet cable the mini? It connects back to the main Q box via the mesh network it creates. 


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RelieveBoredum
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Message 23 of 26
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Re: Hub 4 and Sky Q issue

It’s not close enough to sustain a mesh network with the Q. Even with sky’s wireless booster it doesn’t work. Ethernet does on the H3, doesn’t on the H4, clearly something amiss with the H4.

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Dazzasky2001
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Message 24 of 26
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Re: Hub 4 and Sky Q issue

I have this exact issue. I have just upgraded to 1GB and have the new hub 4 and now my sky Q box and 2 mini boxes keep losing connection. It is a joke.  Have split the bands but it makes no difference. I tried calling Virgin customer services and after being on hold for nearly an hour I then get told I need to be put through to a second tier department. I was on hold again for nearly another hour but had to hang up due to going to work. I have literally spent 3 days trying to resolve the problem but nothing works. I had no problems with the Hub 3. This will leave me no choice but to downgrade again before I get trapped in another 18 month contract. This is not acceptable and the queuing times are pathetic. It is not possible to connect via Ethernet. 

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gary_dexter
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Message 25 of 26
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Re: Hub 4 and Sky Q issue


@Dazzasky2001 wrote:

I have this exact issue. I have just upgraded to 1GB and have the new hub 4 and now my sky Q box and 2 mini boxes keep losing connection. It is a joke.  Have split the bands but it makes no difference. I tried calling Virgin customer services and after being on hold for nearly an hour I then get told I need to be put through to a second tier department. I was on hold again for nearly another hour but had to hang up due to going to work. I have literally spent 3 days trying to resolve the problem but nothing works. I had no problems with the Hub 3. This will leave me no choice but to downgrade again before I get trapped in another 18 month contract. This is not acceptable and the queuing times are pathetic. It is not possible to connect via Ethernet. 


Why can’t you connect the main Q box by Ethernet?


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Dazzasky2001
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Message 26 of 26
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Re: Hub 4 and Sky Q issue

Because the hub is not near my Sky Q box

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