Ive recently been given an upgrade to a Hit 4 and installation went as easy as it could. I spent the time required to connect everything and all works well, except my Sky Q set up.
I connect to it all OK and then if my children want to watch a YouTube video or Netflix, I find that it hangs half way through. I then go to check the connection and see it has crosses. I then have to go through set up and enter the password each time. When it loses connection, the rest of our devices are fine. It just seems to be a Sky Q issue. Never had an issue until I changed the hub, so inclined to think its a setting or similar rather that a Sky Q issue. Hub 3 worked flawlessly for years, but I've sent it back now.
If your Hub 4 and Sky Q box are close connect them with an Ethernet cable, it will be much more reliable. I have a Hub 4 and 2TB Sky Q box connected via Ethernet and have had no problems. If you must use WiFi try using different SSIDs for the 2.4 and 5GHz channels and then try connecting the Sky Q to each of those in turn to see if one is stable. The Sky box transmits it’s own WiFi signal to connect to MiniBoxes and this might be causing some interference.
Too far away I am afraid. This Hub 4 has got to be the worst piece of kit I have owned. Ive been with Virgin for years and never had so much trouble. Wish I had ket the Hub 3 as it worked flawlessly. I can't even keep my wireless light switches connected to the hub.
For some reason the devices list shows everything listed twice. Not sure this is normal.?
Thanks for the advice. Ive just remembered I had an issue with the hub 3 a few years back and disabled the optimisation and it worked a treat. I don’t see that option on the hub 4. I’ll give all the advice above a try.
Not sure on the double entries on the device list. Hoping the image shows the issue