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Edward036
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Message 41 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

Hi, sorry Steve_L has been helping in private messages and has opened a complaint for me, not sure if your the same dept?

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Edward036
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Message 42 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

Sooooo, after many engineer visits, calls to India, failed engineer managers visits, 2 speed upgrades "due to your bandwith usage sir you need to upgrade" the issue was finally resolved. The engineer that initially came out replaced all the wires and connections bar one, the one where the issue was!! The one that came into the house attached to the wall socket, (if that makes sense)

As soon as this was replaced which was 25 years old cracked and creaking/ frayed we were up and running......

cable.jpg

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Vikki_M
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Message 43 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

Hi @Edward036

 

Thank you for the update, I am happy to hear this is now resolved for you 🙂

 

I am sorry this was missed by the initial engineer who attended. 

 

Vikki - Forum Team


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