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Edward036
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Message 11 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

BQM?
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Edward036
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Message 12 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

i get it now

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Edward036
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Message 13 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

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jbrennand
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Message 14 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

BQM already looks dreadful ! If it continues you will need to call it in as a fault or wait until a VM person picks it up here.

But check for any known faults first.

Try the “check service,”Area status webpage" (link at top right of this forum), BUT also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Edward036
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Message 15 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

Oh, thank you. 

tried both, no faults in my postcode...

damn

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jbrennand
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Message 16 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

BTW... you BQM link is to a static shot which stops an hour ago at ~6pm. Post the link to "share the live graph" - as that rolls on to display the last 24h period.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Edward036
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Message 17 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

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legacy1
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Message 18 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues


@Edward036 wrote:

hope this works, does it look any better? 


Nope but the link works

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Edward036
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Message 19 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues

bugger, what does good look like? 

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legacy1
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Message 20 of 43
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Re: Hub 4 WiFi & hardwire intermittent issues


@Edward036 wrote:

bugger, what does good look like? 


no red for a start 

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