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Hub 4 Upgrade - Now No Phone!

Hi All,

We took the Hub 4 upgrade and installed on Friday. All ok with broadband but since the installation we've had no dialling tone on the connected home phone. I've seen from other poster's that this is possibly a known issue but should rectify after 24-48 hours. We are now over 48 hours and still have no dialling tone. Sat on hold last night to Virgin but gave up after 45 mins.

Has anyone any ideas how to fix? I've tried rebooting the hub a few times and then plugging the phone back in but no luck. The 'new' cable mentioned in the instructions wasn't included in the box with the new hub.



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Re: Hub 4 Upgrade - Now No Phone!


I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

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